by Vikkiwoodison Investigator
Investigator

I can't call the UK from abroad even though I have international roaming.

I can't call UK from abroad even though I have international roaming. My phone settings say internatonal calls disabled and then it asks me for a pin code. I have tried 0000 and 1111 and 1919 from searching on forums but nothing has worked?

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: I can't call the UK from abroad even though I have international roaming.

HI, 

@Vikkiwoodison

You need to Get in Touch with  - EE customer service, 

You can do this via live chat opening get in touch page underneath +EE where you can live chat with advisor and ask to remove international call barring. 

Many Thanks 

by
EE Community Support Team

Re: I can't call the UK from abroad even though I have international roaming.

Hi @Vikkiwoodison

 

Welcome to community 🙂

 

Let us know if the great help given by @tahirmian helps get everything sorted for you.

 

Thanks

 

Richard

 

🙂

by Vikkiwoodison Investigator
Investigator

Re: I can't call the UK from abroad even though I have international roaming.

Unfortunately the advice given (basically switch it off and back on again) didn't work.  I am pretty convinced I need to enable international calling in my phone settings but need a pin to do this. Can anyone help?? My phone's a Samsung. Thanks.

by Ace Contributor
Ace Contributor

Re: I can't call the UK from abroad even though I have international roaming.


@tahirmian wrote:

HI, 

@Vikkiwoodison

You need to Get in Touch with  - EE customer service, 

You can do this via live chat opening get in touch page underneath +EE where you can live chat with advisor and ask to remove international call barring. 

Many Thanks 


Please do chat again with adviser and ask them to remove your international call barring.

Live chat team will be available 8:00 am UK time.

Many Thanks

Highlighted
by Vikkiwoodison Investigator
Investigator

Re: I can't call the UK from abroad even though I have international roaming.

I will try again. I did ask for yhis but was told it couldn't be done! I guess you just have to be lucky depending on which adviser you get!

by
EE Community Support Team

Re: I can't call the UK from abroad even though I have international roaming.

Morning @Vikkiwoodison.

 

The advice from @tahirmian is correct this does need to be removed for you.

 

Let me know how you get on today after speaking to our technical chat team 🙂

 

Thanks, Leanne.

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