by MsVamp Investigator
Investigator

I can’t call out from USA to uk

I’m on a max plan. 

I can send texts but I can’t makes out going calls. When I check on my EE app. The international calls option is greyed out. 

Why is that? As I need to call home ASAP 

8 REPLIES 8
by Grand Master
Grand Master

Re: I can’t call out from USA to uk

Hi @MsVamp 

 

Did you activate roaming?

 

Log into your online account and activate roaming and international calls (menu - Manage your device)

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I can’t call out from USA to uk

Hi @MsVamp

 

Thanks for coming to the community.

 

Hope you're having an amazing time 🙂

 

Your international calls may need activated, to check this by log into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up to use your phone abroad.

 

If this is not ticked, can you set this up?

 

Let me know how you get on.

 

Leanne.

by MsVamp Investigator
Investigator

Re: I can’t call out from USA to uk

This is is what I get when I check on my app. 

 

D878E1AE-0DCB-45D0-ADCA-F4B22CB4A6B4.png

 

[Mod edit: Image rejected as it contained personal information. (ie. phone number)]

by MsVamp Investigator
Investigator

Re: I can’t call out from USA to uk

I can call any number in the USA. But I can’t call the uk 

by Grand Master
Grand Master

Re: I can’t call out from USA to uk

Hi @MsVamp 

 

If international calls is blocked then you might need to pay a deposit before this function can be activated. Try using live chat and asking EE CS.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I can’t call out from USA to uk

Hi there @MsVamp

 

Can you receive calls?

 

Leanne.

by MsVamp Investigator
Investigator

Re: I can’t call out from USA to uk

Yes I can receive calls. Sends texts and use my data. 

by
EE Community Support Team

Re: I can’t call out from USA to uk

Thanks for confirming this @MsVamp

 

I have sent you a private message for further information, 

 

Katie 🙂

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