01-04-2019 03:08 PM
I’m on a max plan.
I can send texts but I can’t makes out going calls. When I check on my EE app. The international calls option is greyed out.
Why is that? As I need to call home ASAP
01-04-2019 03:26 PM
Did you activate roaming?
Log into your online account and activate roaming and international calls (menu - Manage your device)
01-04-2019 03:58 PM
Thanks for coming to the community.
Hope you're having an amazing time 🙂
Your international calls may need activated, to check this by log into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up to use your phone abroad.
If this is not ticked, can you set this up?
Let me know how you get on.
01-04-2019 04:51 PM - last edited on 01-04-2019 07:13 PM by MikeT
This is is what I get when I check on my app.
[Mod edit: Image rejected as it contained personal information. (ie. phone number)]
01-04-2019 05:00 PM
If international calls is blocked then you might need to pay a deposit before this function can be activated. Try using live chat and asking EE CS.