by Jon5 Investigator
Investigator

I can't call or text uk from eu

I can't call from Europe to the uk

11 REPLIES 11
by Grand Master
Grand Master

Re: I can't call or text uk from eu

@Jon5  Did you enable roaming on your account before leaving the UK ? 

by Grand Master
Grand Master

Re: I can't call or text uk from eu

@Jon5: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: I can't call or text uk from eu

Hi and welcome to the Community @Jon5

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Jon5 Investigator
Investigator

Re: I can't call or text uk from eu

I did not enable the phone before I went away can I di it here in Slovenia

 

by Grand Master
Grand Master

Re: I can't call or text uk from eu

Only by the ways I told you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: I can't call or text uk from eu

Hi @Jon5

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Jon5 Investigator
Investigator

Re: I can't call or text uk from eu

Hi I have tried that link and it does not work

by
EE Employee

Re: I can't call or text uk from eu

Hi @Jon5

 

What message are you getting whilst trying the link.

 

Many thanks,

 

Lee

by Jon5 Investigator
Investigator

Re: I can't call or text uk from eu

Hi nothing happens

by
EE Employee

Re: I can't call or text uk from eu

Hi @Jon5

 

Please do keep trying as they are the team that shall be able to help.

 

They are available up till 9pm UK time.

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: I can't call or text uk from eu

@Jon5 Are you clicking on chat now? It works for me 

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