by rjdbradbury Investigator
Investigator

I can't call or text in Europe.

I'm in Europe and I can't make calls or send texts. Can anyone from EE help me online, as I do have 4G access. Thanks

3 REPLIES 3
by
EE Employee

Re: I can't call or text in Europe.

Hi @rjdbradbury and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by rjdbradbury Investigator
Investigator

Re: I can't call or text in Europe.

Hi Lee

 

choosing another network doesn't help. 

 

I can't call anyone. 

 

I'm on a small business contract. 

by
EE Employee

Re: I can't call or text in Europe.

Hi @rjdbradbury

 

As the suggestions have not worked.

 

You would need to dial our customer service team using an alternative phone, as live chat is only available for domestic customers.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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