21-07-2017 05:07 PM
Hi @rjdbradbury and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?
21-07-2017 05:21 PM
As the suggestions have not worked.
You would need to dial our customer service team using an alternative phone, as live chat is only available for domestic customers.
Our customer service team will be able to assist with your issue.
The link will be active from now till 8pm (UK TIME).
Let me know how you get on.