by pusinelliaa
Explorer

I can't call or text back to the UK or 150 from Germany.

I am currently in Germany. I can't make calls or texts back to the UK. I also can't call or text 150 to fix this. How do I get this working?

 

Thanks

3 REPLIES 3
by
EE Community Support Team

Re: I can't call or text back to the UK or 150 from Germany.

Hello there @pusinelliaa

 

Welcome to the community.

 

Can you receive calls and texts in Germany?

 

Also are you with us on pay as you go or pay monthly?

 

Speak soon 🙂

 

by pusinelliaa
Explorer

Re: I can't call or text back to the UK or 150 from Germany.

Hi,

I am on pay monthly.
I can receive calls and texts

Thanks
Alex

Sent from my iPhone
by
EE Community Support Team

Re: I can't call or text back to the UK or 150 from Germany.

Thanks for confirming @pusinelliaa

 

In this case our customer services team will be able to help remove the international bars.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Hope you have a great time 🙂

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