by Catherine99
New Member

I can’t call from abroad although the phone says it’s all set up!

I’m trying to call from abroad for work although my phone says I’m all set up! Please assist ASAP 

3 REPLIES 3
by Grand Master
Grand Master

Re: I can’t call from abroad although the phone says it’s all set up!

@Catherine99   You need to login to the EE online account the device is on and enable call abroad and premium rate numbers, then restart the device. 

by Grand Master
Grand Master

Re: I can’t call from abroad although the phone says it’s all set up!

Hi @Catherine99 

 

You haven't activated international calls.

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




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by
EE Community Support Team

Re: I can’t call from abroad although the phone says it’s all set up!

Good Morning @Catherine99

 

Thanks for coming to the community. 

 

Have you been able to follow the advice provided? 

 

Are you now able to call from abroad?

 

Speak soon, 

 

Katie 🙂

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