by Alsarj Contributor
Contributor

I can't call from Germany or send texts either. I have 4g enabled

Annoying.  I can get 4g internet in Germany, but can't phone or text
5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: I can't call from Germany or send texts either. I have 4g enabled

Hi, 

@Alsarj

What error you get when you dial or text on any number? 

Have you try with 00447****** or +447***** before call or text. 

Many Thanks 

by Alsarj Contributor
Contributor

Re: I can't call from Germany or send texts either. I have 4g enabled

Yes. I have tried all combinations. 

by
EE Employee

Re: I can't call from Germany or send texts either. I have 4g enabled

Hi @Alsarj and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Alsarj Contributor
Contributor

Re: I can't call from Germany or send texts either. I have 4g enabled

I just get engaged tone for phone and texts not delivered notice 

by
EE Employee

Re: I can't call from Germany or send texts either. I have 4g enabled

Hi @Alsarj

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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