by tonybb Investigator
Investigator

I can't call from France and can't contact EE to get them to set it up

I've subscribed (I think) for the £3 per day data add-on but phone or text won't work and no way of contacting EE - 150 doesn't work and doeesn't seem to be a Chat service. Any ideas anyone?

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: I can't call from France and can't contact EE

Hello @tonybb I am not sure why it is not working for you I am sorry. I am using Safari and it is showing as available for me to click here. Have you tried clearing the cookies/history then trying again? Other than calling I am not sure what else to suggest as it should be working for you. 🙂 

16 REPLIES 16
by tonybb Investigator
Investigator

I can't call from France and can't contact EE

I've subscribed (I think) for the £3 per day data add-on but phone or text won't work and no way of contacting EE - 150 doesn't work and doeesn't seem to be a Chat service. Any ideas anyone?

by Profile closed
Not applicable

Re: I can't call from France and can't contact EE

Hello @tonybb you can check your roaming status by logging in to your MYEE account online and navigating to MYEE>manage device. If it has not yet been enabled then customer service on +447953 966 250 from another phone have access to accounts and can look in to this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Employee

Re: I can't call from France and can't contact EE

Hi @tonybb

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Hi Lee

When I call using 0044 and then the UK number it still doesn’t work.

I’m on an EE personal account

Thanks

Tony
by
EE Employee

Re: I can't call from France and can't contact EE

Hi @tonybb

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Thanks Lee

There is no Chat option showing on the page (nor showing when I tried it earlier).

Regards

Tony
by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Thanks Tom

I’ve been trying for the last 45 minutes to use the Chat option but the button wasn’t displayed. I will try again tomorrow.

Thanks

Tony
by Profile closed
Not applicable

Re: I can't call from France and can't contact EE

Hello @tonybb sorry it did not work then an agent may not have been available at the time. Let us know how you get on. 🙂 

by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Hi Tom

Still no luck this morning.

The Chat option doesn’t appear on the Get in Touch page and if I phone 150 then it immediately cuts off.

Any ideas? I haven’t got another phone to phone the UK Help number.

Thanks

Tony
by Profile closed
Not applicable

Re: I can't call from France and can't contact EE

Hello @tonybb which browser are you using? I have just this second checked and Live Chat is open and working fine for me. :):

 

IMG_0166.PNG

by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Hi Tom

I’ve tried both Safari and Chrome and neither work - see screenshot.

Thanks

Tony
by Profile closed
Not applicable

Re: I can't call from France and can't contact EE

Hello @tonybb are you using this link:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Hi Tom

Yes I am. But no Chat showing.

Regards

Tony
by Profile closed
Not applicable
Solution

Re: I can't call from France and can't contact EE

Hello @tonybb I am not sure why it is not working for you I am sorry. I am using Safari and it is showing as available for me to click here. Have you tried clearing the cookies/history then trying again? Other than calling I am not sure what else to suggest as it should be working for you. 🙂 

by tonybb Investigator
Investigator

Re: I can't call from France and can't contact EE

Hi Tom

I've borrowed someone else's phone and contacted the UK help desk who said that EE phones are automatically switched off when they are abroad. I received a text from them about data roaming which I followed but did not receive a text about the phone not working, so have been unable to call for 5 days. Very annoying policy! Anyway thank you for your help.

Regards

Tony
by
EE Employee

Re: I can't call from France and can't contact EE

Hi @tonybb

 

If you have not used the phone abroad previously you would have to call and activate the international roaming before you set off.

 

I understand this can be a frustrating issue.

 

Many thanks,

 

Lee

 

 

 

 

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