by Skirsh
New Member

I can’t call any number from my phone and I’m located in cyprus on holiday??

I can’t call any number from my phone and I’m located in cyprus on holiday??

2 REPLIES 2
by Grand Master
Grand Master

Re: I can’t call any number from my phone and I’m located in cyprus on holiday??

Make sure you don't connect to a N. Cyprus network.

 

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: I can’t call any number from my phone and I’m located in cyprus on holiday??

Hi there @Skirsh 

 

Thanks for coming to the community.

 

If you could try the steps @XRaySpeX has provided and let us know if this works for you?

 

Hope you are having a great time in Cyprus.

 

Leanne 🙂

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