by Tinacostan
Visitor

I can't call and send texts message from abroad

When I send message it's error 10 and I can't even start a call. It's a private SIM card and the roaming has been activated

 

2 REPLIES 2
by Grand Master
Grand Master

Re: I can't call and send texts message from abroad

Hi,

 

  • Make sure roaming is activated on your phone under network settings (you haven't said what phone you have)
  • Try restarting your phone;
  • If you are using an iphone try turning off imessage;
  • Also make sure your messages are to number with +44;
  • Try changing your network settings to 2g/3g

Thanks,




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by
EE Community Support Team

Re: I can't call and send texts message from abroad

Hi @Tinacostan

 

A warm welcome to the community 🙂

 

In addition to the fantastic help @Northerner has offered,  please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the additional, hints, tips and tricks may help you get active.

 

Thanks

 

Richard

 

🙂

 

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