by Sampoole1
New Member

I can't access internet abroad

I am in Thialand and despite having my mobile data turned on am unable to access the internet. 

Thanks 

Sam 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: I can't access internet abroad

Hello @Sampoole1 have you got mobile data roaming turned on as well as mobile data? Did you enable roaming at least 24-48hrs before traveling:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

Is there another network you can try when you perform a manual network search? More information on what to do when havibg problems roaming abroad:

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

 

🙂

Highlighted
by
EE Community Support Team

Re: I can't access internet abroad

Hello there @Sampoole1

 

Welcome to the community.

 

Are you able to make and receive calls?

 

Also, are you with us on pay as you go or pay monthly?

 

Hope you’re having a great time 🙂

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