by SarahPybus39
Explorer

I can receive incoming calls in France but can't make any

I am in France, I am able to send and recieve texts, use data, and recieve calls but I am unable to make any. I have roaming set up, restarted my phone, checked my settings etc but I can't seem to fix the problem. Please help. 

3 REPLIES 3
by
EE Community Support Team

Re: I can receive incoming calls in France but can't make any

Hi @SarahPybus39,

 

Welcome to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by SarahPybus39
Explorer

Re: I can receive incoming calls in France but can't make any

No I get beeps. Call assist is on. I was just in a live chat but pressed the wrong button and lost the thread. I have switched 4g to just data, and switched carrier

by
EE Community Support Team

Re: I can receive incoming calls in France but can't make any

Hi @SarahPybus39,

 

It could be a international calling bar on your account.

 

Please reconnect with the chat team and they'll double check for you.

 

Thanks

 

James

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