by JasonWindsor
Explorer

I can receive calls but cannot make calls from Spain

 
3 REPLIES 3
by
EE Employee

Re: I can receive calls but cannot make calls from Spain

Hi and welcome to the Community @JasonWindsor

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by JasonWindsor
Explorer

Re: I can receive calls but cannot make calls from Spain

It is a personal account. I keep getting an orange voicemail saying calls to the number are restricted, but my mother called EE and they said my account is set up for use abroad already!!

by
EE Employee

Re: I can receive calls but cannot make calls from Spain

Hi @JasonWindsor

 

If you are getting a message saying calls are restricted, it does mean that the account is not fully registered to use roaming.

 

Is the account in your name?

 

Many thanks,

 

Lee

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