by Cazpace Investigator
Investigator

I can not send text message in Italy either on WiFi or 3 g

I can receive text messages and send WhatsApp messages but can’t send text messages on WiFi or 3G roaming. Any ideas please sms is activated in settings

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I can not send text message in Italy either on WiFi or 3 g

Hi @Cazpace.

 

I hope you're having a lovely time in Italy. Whereabouts in Italy are you?

 

Did you manage to find the option in your My EE account under Manage device?

 

Look forward to hearing from you.

 

Chris

5 REPLIES 5
by Cazpace Investigator
Investigator

Re: I can not send text message in Italy either on WiFi or 3 g

Unfortunately the option when chosen comes up with a message of unable to process your request
by Grand Master
Grand Master

Re: I can not send text message in Italy either on WiFi or 3 g

@Cazpace  WiFi calling/sending texts over WiFi doesn’t work when abroad it’s uk only.  

 

To fix your issue login to your online account and enable international and premium rate numbers. 

by Cazpace Investigator
Investigator

Re: I can not send text message in Italy either on WiFi or 3 g

I can not find that in my on line account but looked before so posted 

by Grand Master
Grand Master

Re: I can not send text message in Italy either on WiFi or 3 g

Look under Manage Device.

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by
EE Community Support Team
Solution

Re: I can not send text message in Italy either on WiFi or 3 g

Hi @Cazpace.

 

I hope you're having a lovely time in Italy. Whereabouts in Italy are you?

 

Did you manage to find the option in your My EE account under Manage device?

 

Look forward to hearing from you.

 

Chris

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