Good Morning @Augustine.
Welcome to the community.
I hope you're having a great time in Spain. Do you have a pay as you go or pay monthly account?
If pay monthly, please follow the below steps to ensure roaming is enabled:
Log in to your My EE account online > Menu > Manage Device > Ensure both Roaming and Calling abroad are enabled.
One of these options may help you find the answers you need.
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