by Jude8111 Investigator
Investigator

I can not call from France on my phone

Unable to call or send text while I’m in France can anyone help??

17 REPLIES 17
by Grand Master
Grand Master

Re: I can not call from France on my phone

@Jude8111: Are you able to use data & receive calls and texts?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

Yes I can receive but can not send or call

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

I can reply to iPhone message through WiFi 

by Grand Master
Grand Master

Re: I can not call from France on my phone

@Jude8111 Login to your online EE account and enable international and premium rate numbers

by Grand Master
Grand Master

Re: I can not call from France on my phone

WiFi has nowt to do with your phone's mobile network ability.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: I can not call from France on my phone

@Jude8111 Are the message bubbles BLUE ? if so thats a iMessage and not a text message.  iMessages use cellular data or wifi to send the message.

 

silly question but please check that in Settings>Phone that Dial assist is switch on. 

 

if it is enable then you need to do as I posted above.

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

Hi yes dial assist is on... it’s none iPhone texts that won’t send and I Carnt call out... I’ve done as you have suggested and calling abroad and premium numbers were blocked but have now enabled but says can take 24 hours thank you for your help 

by
EE Community Support Team

Re: I can not call from France on my phone

Morning @Jude8111

 

Hope you're having an amazing time in France.

 

Is this now all working for you?

 

Leanne 🙂

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

No still not working 😩

by
EE Community Support Team

Re: I can not call from France on my phone

Hi @Jude8111

 

Thanks for coming back to us.

 

Can you try and connect to a different network on your iPhone. 

 

Settings > Carrier > Toggle Automatic OFF

 

If you can try and make a call or send a text, let me know if this works for you.

 

Leanne.

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

Nope still no joy tried all 3 available carriers still can not make a call

by
EE Community Support Team

Re: I can not call from France on my phone

Hi @Jude8111

 

Thanks for trying.

 

Do you hear an error message when you try and make a call?

 

If you log into your My EE online and go to Manage Device > Call abroad and Premium rate calls and Roaming, Do they show as ticked?

 

Thanks, Leanne 🙂

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

Hi I ticked it over 24hrs ago but still saying wait 24 hours..

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

A message in French think saying contact supplier

by
EE Community Support Team

Re: I can not call from France on my phone

Hi @Jude8111

 

Can you receive calls?

 

Leanne.

by Jude8111 Investigator
Investigator

Re: I can not call from France on my phone

Yes but can not make them

by
EE Community Support Team

Re: I can not call from France on my phone

Thanks @Jude8111.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

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