11-09-2019 01:33 PM
Bought a new phone and EE voucher in UK today. Phone was flat, so charged it when I got to Spain. But I cannot activate my voucher as 150 (and +44150) DO NOT WORK
How can I use my phone and make calls? Do I have to buy a Spanish SIM?
11-09-2019 01:59 PM
@Whysub You have to activate the sim while in the UK this can not be done on a roaming network. And the device will be locked to EE so no other network sim will work in it until it’s been requested to unlock it.
11-09-2019 02:13 PM
11-09-2019 04:02 PM - edited 11-09-2019 04:04 PM
Welcome to the community 🙂
Do you know if the store activated the SIM card for you before you left the shop?
If you didn't buy the phone directly from an EE store, then the phone may be unlocked. Are you with anyone else who could try their SIM card in your phone?
If you have access to another phone, you can call us on +44 (0) 7953 966 250. Our customer care team have account access and will be able to tell you if the account is active and take payment if you have a UK bank card.