by Cescamw Investigator
Investigator

I am unable to use my phone abroad. Why? I can't make calls out or use data.

 
5 REPLIES 5
by
EE Community Support Team

Re: I am unable to use my phone abroad. Why? I can't make calls out or use data.

Hello there @Cescamw.

 

Thanks for coming to the community.

 

Do you get an error message when you try to make a call?

 

Can you receive texts and calls?

 

Also can you manually connect to a network through the phone settings?

 

Thanks, Leanne 🙂

by Cescamw Investigator
Investigator

Re: I am unable to use my phone abroad. Why? I can't make calls out or use data.

I think I need to get ROAMING activated.  Are you able to do that for me please?  I am on contract but have been with EE for a few months and this is the first time I have taken the phone abroad.  I can received calls but I cannot make calls though  I am connected to the local provider and I cannot make texts or use data.  Please help.

by
EE Community Support Team

Re: I am unable to use my phone abroad. Why? I can't make calls out or use data.

Thanks for the quick reply @Cescamw.

 

I am unable to activate this for you as I have no account access,

 

I have sent you a private message on here with a link to our chat team.

 

They can look into this further for you.

 

Thanks. Leanne 🙂

by Cescamw Investigator
Investigator

Re: I am unable to use my phone abroad. Why? I can't make calls out or use data.

I can't seem to get past EE step 2 of registering an account so am unable to have a live chat to set up ROAMING but perhaps you could call me directly to set it up please? 

by
EE Community Support Team

Re: I am unable to use my phone abroad. Why? I can't make calls out or use data.

Hi @Cescamw.

 

Please see your private message this has a direct link to them.

 

I am unable to call you as advised we have no account access.

 

Thanks, Leanne.

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