by Tarajaff
New Member

I am unable to receive text and calls and I am currently in Spain & need assista

I am currently in Spain and need my phone line to work (text and call) I will pay any additional fees. Please help as this is so urgent for work! Glad for your help my number I can be reached on is xxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

2 REPLIES 2
by Grand Master
Grand Master

Re: I am unable to receive text and calls and I am currently in Spain & need

Hi @Tarajaff 

 

You need to activate roaming.

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I am unable to receive text and calls and I am currently in Spain & need

Hi @Tarajaff

 

Welcome to the community.

 

Have you managed to get sorted? Did activating roaming in your My EE account do the trick?

 

I've sent you a private message in case you still need help.

 

Chris

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