by lauranmichelle
Visitor

I am unable to make calls to the U.K. From USA, please help

I am currently on holiday in the USA on an old orange SIM card but cannot make outgoing calls. I have never had this problem before, please help 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: I am unable to make calls to the U.K. From USA, please help

Hi @lauranmichelle and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

1 REPLY 1
by
EE Employee
Solution

Re: I am unable to make calls to the U.K. From USA, please help

Hi @lauranmichelle and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

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