by Krizzie Investigator
Investigator

I am unable to make calls from Greece although I have ruth minutes

 
1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: I am unable to make calls from Greece although I have ruth minutes

Hello @Krizzie has roaming been enabled on your account? You can check by logging in to MYEE online and navigating to MYEE>Manage device. If it has been then try restarting your phone and/or a manual network search to see what local networks are available. Here is a link containing more information on using your phone abroad. :):

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

6 REPLIES 6
by Krizzie Investigator
Investigator

Re: I am unable to make calls from Greece although I have ruth minutes

I mean EU minutes

by Profile closed
Not applicable
Solution

Re: I am unable to make calls from Greece although I have ruth minutes

Hello @Krizzie has roaming been enabled on your account? You can check by logging in to MYEE online and navigating to MYEE>Manage device. If it has been then try restarting your phone and/or a manual network search to see what local networks are available. Here is a link containing more information on using your phone abroad. :):

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

by Ace Contributor
Ace Contributor

Re: I am unable to make calls from Greece although I have ruth minutes

Hi, 

@Krizzie

Have your roaming? 

You need to roaming on your phone before left UK. 

Many Thanks 

by Krizzie Investigator
Investigator

Re: I am unable to make calls from Greece although I have ruth minutes

Thank you. I had not enabled before I left but seem to have been able to do it now.

by Profile closed
Not applicable

Re: I am unable to make calls from Greece although I have ruth minutes

You are welcome @Krizzie come back to the community anytime if there is anything else you would like to know. 🙂

by
EE Employee

Re: I am unable to make calls from Greece although I have ruth minutes

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