11-06-2019 09:50 AM
I am unable to make any calls abroad - not even to EE! I have international calls turned on and I have roaming on. I urgently need to make calls to UK and I am unable to do so. Can someone please help?
11-06-2019 09:59 AM
Where are you in the world?
When did you activate roaming and international calls (it can take 24 hours to activate).
Have you tried restarting your device, and manually selecting the carrier?
11-06-2019 10:02 AM
Yes I have tried all these before....I am in Cyprus. I can call only local numbers none UK or other EU ones.
11-06-2019 10:06 AM
North or South? North is Turkey and outside your EU roaming so if you are PAYG you will need money on your account to make calls.
If you can call local numbers then it's working. Have you added +44 to the numbers you are calling?
11-06-2019 10:20 AM
Hi, Greek side - I am on a monthly contract. I have added 44 yes, I get pre recorded message to say calls are barred. I need to be able to make calls outside Cyprus.
11-06-2019 10:26 AM - edited 11-06-2019 10:29 AM
@Izabela1 , I would suggest you check in settings on your account, either via the EE app or by logging in online to make sure that you have both international and premium ticked as allowed, as this may be the reason why it is not working. You can also check here what you need to do:
You need to make sure that you either dial +44 or 0044 before the number and then omit the 0, that is instead of 01323 just 1323 for example which would be +441323 or 00441323 and the rest of the number.
11-06-2019 11:46 AM