Highlighted
by Izabela1 Investigator
Investigator

I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

I am unable to make any calls abroad - not even to EE! I have international calls turned on and I have roaming on. I urgently need to make calls to UK and I am unable to do so. Can someone please help? 

 

Thanks

 

Izzy

8 REPLIES 8
by Grand Master
Grand Master

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi @Izabela1 

 

Where are you in the world?

 

When did you activate roaming and international calls (it can take 24 hours to activate). 

 

Have you tried restarting your device, and manually selecting the carrier?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Izabela1 Investigator
Investigator

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi there, 

 

 

 

Yes I have tried all these before....I am in Cyprus. I can call only local numbers none UK or other EU ones. 

by Grand Master
Grand Master

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi @Izabela1 

 

North or South? North is Turkey and outside your EU roaming so if you are PAYG you will need money on your account to make calls. 

 

If you can call local numbers then it's working. Have you added +44 to the numbers you are calling?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Izabela1 Investigator
Investigator

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi, Greek side - I am on a monthly contract. I have added 44 yes, I get pre recorded message to say calls are barred. I need to be able to make calls outside Cyprus. 

by Brilliant Contributor
Brilliant Contributor

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

@Izabela1 , I would suggest you check in settings on your account, either via the EE app or by logging in online to make sure that you have both international and premium ticked as allowed, as this may be the reason why it is not working. You can also check here what you need to do:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

 

You need to make sure that you either dial +44 or 0044 before the number and then omit the 0, that is instead of 01323 just 1323 for example which would be +441323 or 00441323 and the rest of the number.

by
EE Community Support Team

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi @Izabela1,

 

Welcome to the EE Community.

 

The recorded message you are hearing indicates that Call abroad and premium rate calls are not enabled in My EE.

 

Please login and select Manage device from the menu to update your settings.

 

Hope this helps.

 

James

by Izabela1 Investigator
Investigator

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi James, 

 

 

I already have this set up as well. Help!

 

 

by
EE Community Support Team

Re: I am unable to make any calls whilst abroad/ I cannot even contact EE! Help

Hi @Izabela1,

 

When did you activate call abroad in My EE?

 

Thanks

 

James

 

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