by Mounters
Visitor

I am unable to call uk from EU despite receiving texts saying that I could.

Any suggestions on how I can call uk? I am in Europe and have received texts to say I can use my allowance, however when I try to call home it tells me outgoing calls are blocked.

2 REPLIES 2
by Grand Master
Grand Master

Re: I am unable to call uk from EU despite receiving texts saying that I could.

Hi @Mounters 

 

There are many threads with the solution. You need to log into your online account then menu - manage your device and activate international calls and roaming.

 

Thanks




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by
EE Community Support Team

Re: I am unable to call uk from EU despite receiving texts saying that I could.

Good Morning @Mounters.

 

Welcome to the community.

 

Have you been able to log into your My EE Account to make sure roaming and premium rate calls are both active?

 

What phone are you using?

 

Jon

 

 

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