by Jlowe2208
Visitor

I am unable to call the uk from France after purchasing roaming add on

Basically as the title says, I am in France and unable to call home using the add on I purchased. This happened in October and when I called to set up this morning before I left for France I was assured it would work. I can't even call 150

2 REPLIES 2
by
EE Employee

Re: I am unable to call the uk from France after purchasing roaming add on

Hi and welcome to the Community @Jlowe2208

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

 

by Grand Master
Grand Master

Re: I am unable to call the uk from France after purchasing roaming add on

@Jlowe2208  Roaming can take up to 24 hours to activate.    

 

Have you tried restarting the device?   

 

Do you have a signal on the device or does it say some else ? 

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