by Skatejb1992
Explorer

I am on holiday in america and cannot get a signal to send a text message

 Help!

4 REPLIES 4
by Grand Master
Grand Master

Re: I am on holiday in america and cannot get a signal to send a text message

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: I am on holiday in america and cannot get a signal to send a text message

Hello @Skatejb1992

 

Thanks for coming here 🙂

 

Hope you are having a great time in America.

 

Are you able to select a network in the device settings at all?

 

Also can you receive any calls and texts?

 

Hope to hear back from you soon 🙂

by Skatejb1992
Explorer

Re: I am on holiday in america and cannot get a signal to send a text message

Hi

Having great time just bit annoyed after day 1 of the holiday the services
for texting and phone calls stopped have no way of finding a network any
suggestions?

Thanks
by
EE Community Support Team

Re: I am on holiday in america and cannot get a signal to send a text message

Morning @Skatejb1992

 

In this case I would  recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

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