by Nickriding Contributor
Contributor

I am on holiday in Spain whoop!

I am connected to movistar network. Mobile data works fine, however I cannot make a call or text?? I can recieve texts and calls...... 

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: I am on holiday in Spain whoop!

How are you dialing.

 

07... or +447...


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: I am on holiday in Spain whoop!

Hi @Nickriding,

 

Welcome back to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by Nickriding Contributor
Contributor

Re: I am on holiday in Spain whoop!

Dialling +34. When calling I get an automated message. "this option is not available, please contact support"

 

by
EE Community Support Team

Re: I am on holiday in Spain whoop!

Hi @Nickriding,

 

Are you calling a UK or Spanish number?

 

Thanks

 

James

by Nickriding Contributor
Contributor

Re: I am on holiday in Spain whoop!

  1. I have called both Spanish and UK numbers. Same message, same text fails. 😕
by
EE Community Support Team

Re: I am on holiday in Spain whoop!

Hi @Nickriding

 

Please try the steps below.

 

 

  • Try doing a manual network search in ‘settings’ and selecting a different network. Most countries will have more than one available network.

 

  • On iPhones make sure ‘Dial Assist’ is turned on in Settings > Phone.

 

If you’re still having problems your international bar may still be active; if you have an EE pay monthly account, I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat or have a different account type, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

 

by Nickriding Contributor
Contributor

Re: I am on holiday in Spain whoop!

Magic! My phone was  on netted to movistar, I connected to Orange, and all was good!!

 

Thanks Christopher G

by
EE Community Support Team

Re: I am on holiday in Spain whoop!

Marvellous! You're welcome. 😄

 

Enjoy the rest of your holiday, @Nickriding.

 

Chris 🙂

 

 

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