by somerholl
Visitor

I am on holiday in Cyprus, bought a Europe's, but today can'tmake callsorsendtxt

I don't know why I can't make calls or send texts, I am in Cyprus but I bought a Europass and have 'data'? 

2 REPLIES 2
by
EE Employee

Re: I am on holiday in Cyprus, bought a Europe's, but today can'tmake callsorsen

Hi @somerholl and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee​​​​​​​

by Grand Master
Grand Master

Re: I am on holiday in Cyprus, bought a Europe's, but today can'tmake callsorsen

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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