by Fairygirlno2 Investigator
Investigator

I am in the USA for a funeral, and my data allowance has finished. How do I get

I am currently in the USA for a funeral. My data allowance has finished. As yet, I am unable to purchase more data for calls and texts. Please help.

9 REPLIES 9
by Profile closed
Not applicable

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

Hello @Fairygirlno2 you can purchase extra data by accessing this link using your phones mobile data (not WiFi) connection:

 

http://add-on.ee.co.uk

 

🙂

by
EE Employee

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

Hi @Fairygirlno2 and welcome to the community.

 

To purchase more data please head over to:

 

http://add-on.ee.co.uk/purchase

 

Do let me know how you get on.

 

Many thanks,

 

Lee​​​​​​​

by Fairygirlno2 Investigator
Investigator

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

Hello Lee, I have no data left. This interaction with you is using Wifi.

by Fairygirlno2 Investigator
Investigator

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

I am unable to do that. Without wifi, I have no connection.

by Fairygirlno2 Investigator
Investigator

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

I have no mobile data left. So how do I connect to the ee site to purchase data.

by Profile closed
Not applicable

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

Hello @Fairygirlno2 you should still be able to access the add on link even when you have no data allowances left. It is free to access anywhere in the world.

 

What phone do you have? What error message/page do you get when you try to access the add on link? Have you been able to use calls/texts/data in the US before (roaming is enabled)? 🙂

by Fairygirlno2 Investigator
Investigator

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

Hello Tom222, I have an iPhone 5s. I really am not able to get any mobile data to do any of the things you suggest. When the wifi is switched off, t-mobile does not switch in. 😢

by Ace Contributor
Ace Contributor

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

@Fairygirlno2 Has your data been working in the US before it ran out of data or has it not worked since you arrived?

by
EE Employee

Re: I am in the USA for a funeral, and my data allowance has finished. How do I

Morning @Fairygirlno2

 

Having no data left should not affect accessing the ad-on page - this should auto load when you try and access data with WiFI turned off.

 

It might be worth trying a manual network selection and try connecting to another network - let me know how this goes.

 

One last quick question - are you a personal pay monthly customer?

 

Thanks - Karen. Smiley Happy

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