by Davemcfc Investigator
Investigator

I am in tenerife and can't make call to UK..my account is set up for roaming

 I can't make callsure back to the UK from tenerife...but I can send and receive text and receive calls?

5 REPLIES 5
by Davemcfc Investigator
Investigator

I am in tenerife and can't make call to UK..my account is set up for roaming

I can't make calls to the UK. I have roaming enabled on my account.

by
EE Community Support Team

Re: I am in tenerife and can't make call to UK..my account is set up for roaming

Good morning @Davemcfc

 

Welcome to community Smiley Happy

 

I hope you are having a great time in Tenerife and the weather is beautiful.

 

Can you call and text anywhere else?

 

Have you got the international dialing code input before making calls?

 

I'd advise a quick look at our Roaming with EE - What to do if you're having problems abroad post.

 

This should tell you exactly what you need to do.

 

Best of luck and happy holidays.

 

Richard

 

Smiley Happy

 

by
EE Community Support Team

Re: I am in tenerife and can't make call to UK..my account is set up for roaming

Good morning @Davemcfc.

 

Thanks for coming to the community.

 

Is your account on an EE personal contract?

 

I will certainly see what we can do to help you 🙂

by Davemcfc Investigator
Investigator

Re: I am in tenerife and can't make call to UK..my account is set up for roaming

Yes personal contract. I can send and receive texts and receive calls but not allowed to phone out. This has been ongoing for 2 years now and ee have confirmed everything is set up on account for roaming.


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I am in tenerife and can't make call to UK..my account is set up for roaming

Thanks for the reply @Davemcfc.

 

Do you get an error message when you make a call?

 

Thanks.

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