by Rika
New Member

I am in japane now but can't send and receive text

I am travelling in Japan and can't receive or send texts message. I've added on for text and call before travel. I was told that no problem using UK phon in Japan. 

2 REPLIES 2
by Grand Master
Grand Master

Re: I am in japane now but can't send and receive text

@Rika : Can you make or receive calls or use data?

 

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: I am in japane now but can't send and receive text

Good Morning @Rika.

 

I hope you're having a lovely time in Japan. 

 

Have you followed the advice from @XRaySpeX?

 

Is this now resolved?

 

Speak soon, 

 

Katie 🙂

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