by cornishtales Contributor
Contributor

I am in italy and i have roaming but i cannot ring any numbet in my contacts. It

The number immediately ends the call

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: I am in italy and i have roaming but i cannot ring any numbet in my contacts

Hi and welcome to the community @cornishtales

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Are you able to receive calls/texts?

 

Many thanks,

 

Lee

3 REPLIES 3
by
EE Employee
Solution

Re: I am in italy and i have roaming but i cannot ring any numbet in my contacts

Hi and welcome to the community @cornishtales

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Are you able to receive calls/texts?

 

Many thanks,

 

Lee

by cornishtales Contributor
Contributor

Re: I am in italy and i have roaming but i cannot ring any numbet in my contacts

Success. Thank you Lee.
by
EE Community Support Team

Re: I am in italy and i have roaming but i cannot ring any numbet in my contacts

Great news @cornishtales

 

Have a lovely time in Italy 🙂

 

 

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