by Natalie22
Visitor

I am in Tenerife and cant make any calls.

My phone wont allow me to make any calls. I am not the best with all this but just tried to unblock my phone and it says i will be charged £8.99??

2 REPLIES 2
by Grand Master
Grand Master

Re: I am in Tenerife and cant make any calls.

@Natalie22  You don’t need to unlock your device as that is what you’ve looked at,   if you have a signal showing on your device you need to go to your account and make sure  International calls are enabled. 

by
EE Community Support Team

Re: I am in Tenerife and cant make any calls.

Hi @Natalie22

 

Welcome to the community. 🙂 I hope you're having a brilliant time in Tenerife so far. 

 

I recommend following @Chris_B's advice and check that your roaming and international calls are activated in your My EE account.

 

Just go to Menu > Manage Device.

 

Let us know how you get on.

 

Chris

 

 

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