by Sooty311
Explorer

I am in Tenerife Spain I wish to use my phone no signal

I have done what was asked but still no signal very disappointed 

2 REPLIES 2
by Grand Master
Grand Master

Re: I am in Tenerife Spain I wish to use my phone no signal

@Sooty311 : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: I am in Tenerife Spain I wish to use my phone no signal

Hello there @Sooty311

 

Thanks for coming here for help.

 

Has the advice from @XRaySpeX helped you get service in Spain?

 

Let us know how you get on 🙂

 

Leanne.

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