by Emmad8
Explorer

I am in Switzerland and outgoing calls are barred. How do I unbarr them?

 
4 REPLIES 4
by Grand Master
Grand Master

Re: I am in Switzerland and outgoing calls are barred. How do I unbarr them?

Hi, 

 

Unless you can do this via your online account . Then you will need to contact EE CS to activate. Thus can take up to 24 hours.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I am in Switzerland and outgoing calls are barred. How do I unbarr them?

Hi @Emmad8

 

Thank you for coming to see us in the EE community all the way from Switzerland 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation 

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

by Emmad8
Explorer

Re: I am in Switzerland and outgoing calls are barred. How do I unbarr them?

I am sorted now thank you! 

by
EE Community Support Team

Re: I am in Switzerland and outgoing calls are barred. How do I unbarr them?

Morning @Emmad8

 

Thanks for coming back and letting us know.

 

Hope you have a great time 🙂

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