by Charlie1958
New Member

I am in Sweden with my wife

I am in Sweden with my wife on a shared sim and data plan which still has 18gb left with unlimited calls and texts. Never had a problem before but now we both cannot ring mobiles back in UK.can't call ee on there number. Can call UK landlines.  We can't ring each other here. We can call swedish mobiles. We can 'whats app' each other. Come EE how can I contact you to sort it out.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: I am in Sweden with my wife

Hello @Charlie1958 check roaming and call abroad/premium rate have been enabled on the account:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

You can contact customer service or Live Chat online here:

 

http://ee.co.uk/help/get-in-touch

 

More information on what to do when having problems using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by
EE Community Support Team

Re: I am in Sweden with my wife

Hi @Charlie1958

 

Thank you for coming to see us in the community from Sweeden 🙂

 

Please follow the advice @tm90 has kindly pointed you to.

 

The support articles contain, hints, tips and tricks that will hopefully help you to get activated.

 

Log in to your My EE and initiate a live chat if you need to that way.

 

Please keep us updated as to how you progress.

 

Thanks

 

Richard

 

🙂

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