05-08-2018 06:46 PM
I am in Spain and network was only available in a big city.
Elsewhere I do not have any signal.
I do have roaming activated.
05-08-2018 08:55 PM
Try manually selecting the network under your phone settings.
Unfortunately EE cannot guarantee the quality of service on foreign networks, so if it's poor then there is nothing which can be done.
06-08-2018 08:44 AM
Good Morning @Bahledovae
Welcome to the community.
Can you try and select a different network in your device settings as below;
Let us know how you get on.
06-08-2018 12:08 PM
Hi I tried it many times and at many locations. All networks are forbidden
06-08-2018 05:13 PM
I am on an annual contract.
Network only worked in Zaragoza, ie a big city. Elsewhere it doesn't work. All other than EE enabled networks are available but I cannot use them
06-08-2018 05:32 PM - edited 06-08-2018 05:33 PM
Could you please try turning your 4G off, then turning your phone off and back on again.
Please re-try the manual network search after that.
If that doesn't work, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Please come back and let us know what happens.