by ejk1
Visitor

I am in Rome and have no service on my phone so cannot call or text.

Can anyone help.  I have no service on my mobile in Rome.  Before I left I text 150 and it said I was set up.  Is there something I have to turn on my phone?

2 REPLIES 2
by Grand Master
Grand Master

Re: I am in Rome and have no service on my phone so cannot call or text.

Did you activate roaming on your MyEE a/c before you left? Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: I am in Rome and have no service on my phone so cannot call or text.

Hi @ejk1

 

Welcome to the community, I hope you're having a brilliant time in Italy so far. 🙂

 

Please try the troubleshooting steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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