21-11-2017 04:53 PM
I’m in Oman and can’t access my voicemail. I set my pin up before leaving UK. When I call voicemail I just get a message in Arabic then in English saying “you are not allowed to dial this number”. Roaming is on. Any ideas? Thank you!
21-11-2017 04:59 PM
@HelenaV It sounds like the international call bar is still active on your account, login to your online account and wait for a live chat window to pop up you can use this to have the call bar removed.
21-11-2017 06:03 PM
Hi @HelenaV and welcome to the community.
Our customer services team will be able to get this investigated for yourself.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip