by hjhjhjhh Investigator
Investigator

I am in New Zealand and cannot make any calls or texts

I am currently in New Zealand and cant seem to make any calls or texts from my phone. I can however receive them. Please help! I'm on a personal PAYG account 

7 REPLIES 7
by
EE Community Support Team

Re: I am in New Zealand and cannot make any calls or texts

Hello there @hjhjhjhh

 

Welcome to the community 🙂

 

Hope you are having an amazing time in New Zealand.

 

Do you have credit on your phone?

 

Also, have you used the SIM in the UK before travelling?

 

Leanne.

 

 

by hjhjhjhh Investigator
Investigator

Re: I am in New Zealand and cannot make any calls or texts

Hi,

 

Thanks for your reply @Leanne_T 

Yes I do have credit on my phone. 

 

As I was coming here I was in the process of switching my number from pay monthly to PAYG, so the PAYG has not been used in the UK but its the same sim I had when I was on pay monthly and that has been used in the UK.

 

by
EE Community Support Team

Re: I am in New Zealand and cannot make any calls or texts

Hi there @hjhjhjhh 

 

Thanks for coming back to me.

 

Do you hear a message when you try and make a call?

 

If so, what does the message say?

 

Also, can you receive calls and texts?

 

Leanne.

by hjhjhjhh Investigator
Investigator

Re: I am in New Zealand and cannot make any calls or texts

Hi @Leanne_T 

 

When I'm making a call the phone seems to bleep once then say the person you are trying to call cannot be reached at this time. I have tried calling 3 different phones and it says the same thing for all of them even though they are available. 

 

I can receive texts but when someone tries to call me it goes straight to answerphone and I then get a text saying that I have a missed call from this person a few minutes late. 

by
EE Community Support Team

Re: I am in New Zealand and cannot make any calls or texts

Hi @hjhjhjhh 

 

Thanks for the information.

 

Can you try and connect to a different network in your phone settings?

 

If this does not work, do you have another UK mobile that can accept calls?

 

Leanne 🙂

by hjhjhjhh Investigator
Investigator

Re: I am in New Zealand and cannot make any calls or texts

Hi @Leanne_T 

 

I have tried connecting to 2 other networks with no success, although the message that played when I tried to call from one of them changed to 'calls to this number are barred from your phone' 

 

My boyfriend has UK mobile that works here

by
EE Community Support Team

Re: I am in New Zealand and cannot make any calls or texts

Hi there @hjhjhjhh

 

I have sent you a private message, please take a look and get back to me.

 

Katie 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.