12-08-2018 10:45 PM
Hi @Afrakomah1970 and welcome to the EE Community.
I personally am yet to go abroad whilst on the EE network, so I apologise if this reply doesn't resolve your issue first time.
Can you please check this page and follow the instructions if you haven't already? - https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/do-i-need-to-activ...
If you have already done this, or you do this and it doesn't help, please reply to let me know and I'll do my best to help further.
I hope you enjoy Italy, by the way. 🙂
13-08-2018 02:36 AM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
13-08-2018 08:35 AM
Good Morning @Afrakomah1970
Thanks for coming to the community.
Is your roaming showing as set up in your My EE account?
To check this, log into your My EE account online and go to Menu > Manage Device > Roaming
If this is not showing as ticked, can you activate this within your My EE?
This can take up to 24 hours to update for you.
Let us know how you get on 🙂