by Giusepa1 Investigator
Investigator

I am in Italy and can not make calls or text from S7 please help

Please help. I can not use my phone abroad.

4 REPLIES 4
by Grand Master
Grand Master

Re: I am in Italy and can not make calls or text from S7 please help

@Giusepa1   

Do you have a signal on the device?  

Have you tried a manual network search?  

Are you a contract or payg ? 

If your a contract customer did you text ROAMING to 150 before leaving the UK or did you call customer services before leaving the uk to have roaming enabled on your account? 

If your a payg customer do you have credit on your account? 

 

by Giusepa1 Investigator
Investigator

Re: I am in Italy and can not make calls or text from S7 please help

I did not text ROAMING before I came here. I need the pop up chat/customer services but it is not giving me this option from my phone. Even in desk top moad.  I have internet. That's it. I see I have signal and can receive text and calls but not make them. 

by Grand Master
Grand Master

Re: I am in Italy and can not make calls or text from S7 please help

@Giusepa1  Live chat is not open till 8am uk time.  But if you login to your account you’ll get a pop up for live chat there.  

by
EE Community Support Team

Re: I am in Italy and can not make calls or text from S7 please help

Hello there @Giusepa1

 

Welcome to the community.

 

Are you with us on an EE personal contract?

 

Hope to hear back from you soon 🙂

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