by Ianwigan
Explorer

I am in Gran Canaria but cannot get signal

I am in Gran Canaria on max plan so supposed to be able to roam but phone will not get any signal at all. Can you help

3 REPLIES 3
by
EE Employee

Re: I am in Gran Canaria but cannot get signal

Morning @Ianwigan

 

Thanks for coming to the Community! Smiley Happy

 

Did you activate Roaming before you left the UK?

 

Even if you're on a plan that includes a roaming allowance, it still needs activating.

 

Are you a personal pay monthly customer?

 

If so I can send you a link to our Chat Team who can help!

 

Thanks - Karen. Smiley Happy

by Ianwigan
Explorer

Re: I am in Gran Canaria but cannot get signal

I am also a person al plan pay monthly


Sent from my iPhone
by
EE Employee

Re: I am in Gran Canaria but cannot get signal

Hi @Ianwigan

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.