by Kdh222
Explorer

I am in Germany and cannot make any calls or use data.

I cannot even call customer service to try to sort things out. How do I get my iPhone to work?

12 REPLIES 12
by Grand Master
Grand Master

Re: I am in Germany and cannot make any calls or use data.

@Kdh222  Login to your online EE account and under manage this device enable roaming and also call abroad and premium rate numbers, then restart the device.  It can take up to 24 hours before it will start to work. 

by
EE Community Support Team

Re: I am in Germany and cannot make any calls or use data.

Morning @Kdh222

 

Thanks for coming to the community 🙂

 

Have you been able to follow @Chris_B advice and activate call abroad and premium rate calls within your My EE online account?

 

Let us know how you are getting on.

 

Leanne.

by Kdh222
Explorer

Re: I am in Germany and cannot make any calls or use data.

I am having no luck at all. I cannot use my phone except on WiFi. I cannot
make any calls either.


--
Sent from Gmail Mobile Phone
by
EE Community Support Team

Re: I am in Germany and cannot make any calls or use data.

Hi @Kdh222

 

Thanks for coming back to me.

 

Are you with us on pay monthly or pay as you go?

 

Do you have the option showing within your My EE account online?

 

Leanne.

by Kdh222
Explorer

Re: I am in Germany and cannot make any calls or use data.

I am with pay as you go. I can use the MyEE app while on WIFI, but not
through cellular data unfortunately.

I got this text when the plane first landed in Germany, but since that
time, I have been unable to receive or send SMS texts

The text came from #150 “Welcome to Germany. Great news, if you have a
pack, Free Boost or add-on, you can now use your allowances in Germany at
no extra cost.

If you don't have any of these, standard UK rates apply - calls cost
35p/min and texts 15p each. Picture Messages cost 40p each. For Customer
Services call +447953966250. In case of Emergency, dial 112. Enjoy your
trip!

For the best possible network coverage please make sure your handset can
automatically select a network. If you need help to do that, go here:
http://ee.co.uk/help/phones-and-device

Our stable links policy will consider you to have a stable link to the UK
if, during any four month period, you spend a total of two months or more
within the UK or mainly use your inclusive voice, text or data usage
allowances in the UK, rather than while you are roaming.
ee.co.uk/paygfairuse”
by
EE Community Support Team

Re: I am in Germany and cannot make any calls or use data.

Hi @Kdh222

 

Thanks for coming back to me.

 

Did you use your SIM card in the UK before travelling to Germany?

 

Leanne.

by Kdh222
Explorer

Re: I am in Germany and cannot make any calls or use data.

Yes, I did use the SIM card in Heathrow airport for about ten minutes. But
then I got on a plane and went to Germany. I will not be back in the UK
until next week. My account shows that I used about 2MB of data yesterday
in the UK before departing for Germany. I also received and sent some texts
in the UK. I did not make any voice calls while in the UK.

Thanks,
Kirsten
by
EE Community Support Team

Re: I am in Germany and cannot make any calls or use data.

Hi @Kdh222

 

Thanks for the quick reply

 

Can you receive calls and texts now?

 

If not, do you have another UK mobile that can receive calls?

 

Leanne.

by Kdh222
Explorer

Re: I am in Germany and cannot make any calls or use data.

No. I cannot receive calls at all. I can get texts through iMessage but it
is using WIFI. If I disconnect from wifi then nothing works --neither texts
nor data nor phone calls. Essentially the iPhone only functions through
connecting to wifi. All other use seems to be barred.

Kirsten
by
EE Community Support Team

Re: I am in Germany and cannot make any calls or use data.

Hi @Kdh222

 

Do you have anyone else with you that can receive a call?

 

We would like to help you get this looked into 🙂

 

Leanne.

by Kdh222
Explorer

Re: I am in Germany and cannot make any calls or use data.

Thank you so much. I do not have anyone with a phone with me right now, but
I think there may be a landline in my Airbnb. I will be back there late
this evening. Should I reply to this address when I am back in the
apartment tonight?

Kirsten
by
EE Community Support Team

Re: I am in Germany and cannot make any calls or use data.

I've sent you a private message, @Kdh222 

 

Please take a look and get back to me.

 

Thanks 🙂

 

Chris

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