by briggsjd
Explorer

I am in France and I cannot send text messages.

I am in France and I have found that when I try to send a text message. The message fails even though my phone plan includes unlimited UK and EU texts and calls.

3 REPLIES 3
by
EE Community Support Team

Re: I am in France and I cannot send text messages.

Hi @briggsjd

 

Welcome to the EE Community. 🙂

 

I know you're having issues with texts, but, could you try texting ROAM to 150?

 

Are you able to make calls? Could you test call 150 too?

 

Look forward to hearing from you.

 

Chris 🙂

by briggsjd
Explorer

Re: I am in France and I cannot send text messages.

It still said failed to seen when I tried to text ROAM to 150
by
EE Community Support Team

Re: I am in France and I cannot send text messages.

Hi @briggsjd

 

Thanks for getting back to us 🙂

 

I think that you may need to activate roaming.  That is potentially the problem.

 

Please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

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