21-01-2018 11:08 AM
@AU: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
21-01-2018 01:11 PM
Hi @AU and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?