by Kerryh Investigator
Investigator

I am in Copenhagen and I cannot call or text the UK.

I took out a new contract with EE on Sunday for the purpose of travelling. I am in Coenhagen and I cannot call or text. Data roaming is working though. Any suggestions?

4 REPLIES 4
by
EE Employee

Re: I am in Copenhagen and I cannot call or text the UK.

Hi @Kerryh and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Kerryh Investigator
Investigator

Re: I am in Copenhagen and I cannot call or text the UK.

Data is working. Are international calls still barred?

by Kerryh Investigator
Investigator

Re: I am in Copenhagen and I cannot call or text the UK.

I tried using that number as a prefix and it said the number did not exist. 

by
EE Employee

Re: I am in Copenhagen and I cannot call or text the UK.

Hi @Kerryh

 

As the suggestions have not worked, our customer services team will be able help set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Lee

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