10-02-2017 09:25 PM
Have been in Colombia for a week last two days I have no signal it's like my phone is blocked have phoned EE customer services from my wife's phone £20 later and her running out of credit and still none the wiser my wife has full signal on her phone she is on Tesco any one with any help
10-02-2017 03:29 PM
Have been in Colombia a week now phone was fine at first last two days haven't had a signal just spent £20 on me wife's phone which is working fine only to run out of money on hers and be cut off can someone help I have plenty of minutes and text on me phone just no signal it's like it's blocked can someone help thanks
10-02-2017 04:27 PM
Hi and welcome to the Community @Redsteve
So we can rule out a few issues, please can I get you to try a manual network search and choose an alternative provider to the one you were previously connected to.
If you do still have issues, please let me know if you are using an EE personal or business account?
10-02-2017 10:11 PM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
10-02-2017 11:24 PM
Hi been in Colombia a week now, last two days phone won't make calls , no signal etc I have have plenty of minutes and texts left my wife's phone is fine she is on Tesco have rung customer services on me wife's phone but £20 later and only in the phone for 4 minutes still not resolved any help please
10-02-2017 11:27 PM
My phone is enabled to roam as I have used it before thanks for trying to help me
10-02-2017 11:30 PM
Hi lee have tried the manual way in carrier settings it is still doing the same no signal also I am on a personal sim only plan
11-02-2017 08:38 AM
22-02-2017 07:56 PM
Please can you help me with exactly the issue above. But I am pay monthly and roaming enabled for a long time.
The phone works in Bogota but not any other place in colombia. PM please.
22-02-2017 09:03 PM
22-02-2017 09:26 PM
It's an iPhone 7, but exactly same as my 6 previously. It shows 4 available networks as as no service or no signal.
Even with 4g off.
Its difficult to run a business when you rely on hotel wifi signals especially as I am paying a fortune per month and her for 3 months.
23-02-2017 08:17 AM
24-02-2017 07:20 AM
05-03-2017 08:34 PM
I have nothing still. I am only getting wifi services, in any city or location in Colombia it doesn't work. When i was referring to it working in Bogota that was on a different phone on a different visit. There is no way i am pauying my monthly bill when i have not a had a funtioning phone. I have apparently received texts and call referring to a family emergency that i've missed at the time. I also can't run my business. please can we sort this out?
21-03-2017 03:25 PM
HI I still have nothing here, i can't conduct my business, i can't receive texts or call or make any. Please resolve this for me, it is beyond a joke
21-03-2017 04:17 PM