by Shelleve10
Explorer

I am in Canada and cannot phone but can text

I am in Canada and have signed up for roam further, I have data and can text but I am unable to phone anyone, 

3 REPLIES 3
by Grand Master
Grand Master

Re: I am in Canada and cannot phone but can text

@Shelleve10 : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by Shelleve10
Explorer

Re: I am in Canada and cannot phone but can text

thank you for this everything says that I can use my phone abroad but it still does not work, im obviously on a network as I can text 

 

by
EE Community Support Team

Re: I am in Canada and cannot phone but can text

Good Evening @Shelleve10.

 

Thanks for coming back to us.

 

Please try manually connecting to another network, you can do this by following these steps:

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Katie 🙂

 

 

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