by Mickp309
Explorer

I am in Bali and cannot reply to texts or phone any numbers.

I am in Bali and for some reason I cannot reply to texts. Not helpful when my bank keeps texting me to ask if it's me using my card at an ATM in order to withdraw cash. Any advice as I cannot even text or phone EE for help. 

2 REPLIES 2
by Profile closed
Not applicable

Re: I am in Bali and cannot reply to texts or phone any numbers.

Hello @Mickp309 sorry to hear you are having problems while roaming. Try restarting the device and/or trying a manual network search and selecting another local roaming network if possible. 

 

If none of the above work please call customer service on +447953 966 250 from any other (lines open 8am UK time) who can access the account and look into this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by Grand Master
Grand Master

Re: I am in Bali and cannot reply to texts or phone any numbers.


@Mickp309 wrote:

I am in Bali and for some reason I cannot reply to texts. Not helpful when my bank keeps texting me to ask if it's me using my card at an ATM in order to withdraw cash. Any advice as I cannot even text or phone EE for help. 


In Addition to @Profile closed comments if you log into your online banking account you can normally let then know or authorise your card for use abroad to stop these txt.

 

Thanks 

 

 




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